The savings they deliver in customer service operations and resource optimization allow human agents to interact only in complex cases where this contact is really required.Īccording to IBM’s facts about bots, they can answer 80% of a user’s routine questions, cutting customer service costs by more than 30%. They include agility, efficiency, and convenience in serving the public 24/7. The advantages of using chatbots are diverse. The use of chatbots can help cut customer service costs by more than 30%. For companies, they’re an element that helps notably improve the online user experience, especially when it comes to providing individualized assistance. Some of this technology’s advantages are that it doesn’t require any updates, doesn’t need to be downloaded, and doesn’t require additional space on the device from which chatbots are accessed. Today, the chatbot adoption rate is on the rise. 63% of people trust chatbots with their most sensitive information.69% of the public prefers to use a chatbot instead of a company’s official app.In 2018, 60% of millennials said they had used chatbots.The first chatbot, ELIZA, was invented in 1966, 17 years before the internet.There were already more than 300,000 different Facebook chatbots in 2018.The global chatbot market size will reach $1.25 billion by 2025.43% of digital banking services users prefer chatbots when talking to the banking provider.There was a 67% increase in the adoption of chatbots by organizations between 20.Chatbots are expected to help reduce business costs by up to $8 billion by the year 2022.A chatbot can cut customer service costs by more than 30%.First, let’s roll out some of the highlights of the statistics you’re about to see. The following statistics will help us discover the potential of chatbots, current trends, how effective they are, how they’re being deployed, and what rate of adoption we might be seeing in the coming years. Chatbots help businesses offer first-class online services on any platform like never before. What is chatbot technology? It’s a model based on artificial intelligence that generates a more personalized, efficient text-based conversation for internet users.
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